Working alongside the UK Renal Registry, we have been instrumental in designing and implementing a Patient Reported Experience Measure (PREM), which will provide renal units with information about their services from their users’ perspectives.
Three quarters of the renal units in England took part (39 out of 52) and the results showed that most patients are happy with the care they receive, giving it an average score of 8.8 out of 10. The areas that scored lowest were ‘sharing decisions about your care’, ‘environment’ and ‘transport’. This reinforces feedback we often receive from our supporters, particularly involving transport issues.
Paddy Tabor, Chief Executive of Kidney Care UK, said: “Our vision for the PREM survey was to create a kind of ‘trip advisor’ for renal services; providing information that would show what concerns people have about aspects of their care; demonstrating where improvement had an impact, where it was needed; and where comparisons could be made year on year.
We’re delighted that so many renal units took part, given there was no mandate for this work and it was the first year of the study. We now need patients to speak to their renal units to encourage them to take part in the PREM survey 2017 and help us to really put the patient voice at the heart of renal care.”
You can download the full report here and we’ll be contacting renal units regarding the next survey in the coming weeks so keep a look out at your unit for information. If you don’t see any posters or leaflets, please ask your renal team as we want to ensure as many units as possible take part.
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