*Please note the PREM survey closed on 31 July 2018*
Your unit should have everything they (and you) need to complete the survey, but you can also complete the survey online if you prefer (please don’t do the survey twice; either do it online OR on paper in your unit).
The survey is co-ordinated by the UK Renal Registry and ourselves, and last year it was completed by 11,027 people. Responses were received from 56 of the 57 adult NHS renal centres across England and Wales, compromising 231 units in total, and were analysed by the University of Hertfordshire. This year we’re delighted that Scotland and Northern Ireland are also taking part.
The aim of PREM is to gain a patient focused assessment of how treatment and care is delivered and what aspects of it could be improved. Last year we discovered that the following areas were where most improvements were needed:
- Transport (to and from dialysis);
- Needling (how often the renal team
insert dialysis needles with as little pain as possible);
- Shared decision making.
Encouragingly, most patients rated their overall experience of care highly and the areas that scored highest centred on access to the renal team and privacy and dignity. The data also revealed that age, sex, treatment type, or ethnicity has little bearing on patient’s perception on how they are treated at their unit.
The survey is available online now and in units until 30 June, and can be completed in English, Welsh, Urdu and Gujarati. It is completely anonymous and is a fantastic chance to help celebrate the things your unit is doing well, as well as helping to identify any issues and make improvements to your care. If you don’t see posters in your unit, or if the staff haven’t told you about it then make sure you ask them (they should be collecting responses over the next few weeks).
Please click here to take the PREM 2018 online (available 1st June - 31st July 2018).
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