Firstly, you should register with support for each country and, if necessary, for delivery of a free food box via these channels.
- England: through the government page for getting coronavirus support as an extremely vulnerable person or call 0800 028 8327
- Scotland: via the SMS Shielding service or call your local authority
- Wales: contact your local authority, using the details on the letter you receive telling you to shield.
- Northern Ireland: we are awaiting confirmation but please contact Advice NI helpline to help vulnerable groups access information and advice: Freephone 0808 802 0020 or you can get in touch by email (covid19@adviceni.net) and text message (text ACTION to 81025).
In England, call your local authority or GP and ask to be referred to NHS Volunteers for support with food shopping. Or you can call 0808 196 3646.
Some supermarkets have telephone numbers or online forms to register as a vulnerable person and access priority delivery slots. These are busy but worth trying. Many supermarkets are only dealing with existing customers.
Ask friends and family for help
Check if there are any delivery services from local firms. Ask local contacts or try localfooddrops.co.uk and wedeliverlocal.co.uk
Contact local support groups like COVID Mutual Aid.
Call your local authority or GP and ask to be referred to NHS Volunteers for support with food shopping.
Aldi
Website: www.aldi.co.uk
Hours for vulnerable shoppers only: Mon-Sat: access 30 mins before store opens (England and Wales - browsing only. Scotland - purchases can be made).
Arrangements for online shopping for extremely vulnerable groups: Maingrocery range not available online, but Aldi are now offering foodboxes for £24.99 with 22 food and household items. They hope to deliver these in around 2/3 days.
Additional support - see website for more details: n/a
Do they offer contact number or online form for support with online delivery? n/a
Asda
Website: www.asda.com
Hours for vulnerable shoppers only: n/a
Arrangements for online shopping for extremely vulnerable groups: Using data from UK Government to email extremely vulnerable customers in England to offer first access to deliver slots. Working to offer similar to customers in Wales, Scotland and NI.
Additional support - see website for more details: Pre-paid cards available for friends,family and volunteers to use when shopping on your behalf.
Do they offer contact number or online form for support with online delivery? 0800 952 0101
Co-op
Website: www.coop.co.uk
Hours for vulnerable shoppers only: ‘Prioritised’ Mon-Sat 8am-9am; Sun 10am-11am.
Arrangements for online shopping for extremely vulnerable groups: n/a
Additional support - see website for more details: Co-op has teamed up with Deliveroo to deliver basic essentials to households in self-isolation without a delivery fee. Go to deliveroo.co.uk.
Do they offer contact number or online form for support with online delivery? n/a
Iceland
Website: www.iceland.co.uk
Hours for vulnerable shoppers only: First hour of trading Mon-Sat.
Arrangements for online shopping for extremely vulnerable groups: Online shopping only available to people self-isolating or otherwise vulnerable.
Additional support - see website for more details: n/a
Do they offer contact number or online form for support with online delivery? n/a
Lidl
Website: www.lidl.co.uk
Hours for vulnerable shoppers only: n/a
Arrangements for online shopping for extremely vulnerable groups: Grocery range not available online.
Additional support - see website for more details: n/a
Do they offer contact number or online form for support with online delivery? n/a
Marks and Spencers
Website: www.marksandspencer.com
Hours for vulnerable shoppers only: First hour of trading on Mon and Thu.
Arrangements for online shopping for extremely vulnerable groups: Normal grocery range not available online.
Additional support - see website for more details: A range of M&S food products are available for home delivery via Deliveroo, via selected M&S BP stores. Orders to be placed on Deliveroo app or at deliveroo.co.uk. Free delivery, minimum order £10.
Pre-paid cards available for friends and family to use when shopping on your behalf.
Do they offer contact number or online form for support with online delivery? n/a
Morrisons
Website: groceries.morrisons.com
Hours for vulnerable shoppers only: n/a
Arrangements for online shopping for extremely vulnerable groups: It will be adding a fast track system to their online shopping so that vulnerable people can access delivery slots.
Additional support - see website for more details: Offering food boxes (depending on availability), or prepared meals. It has opened a helpline for vulnerable customers who are still struggling to get hold of items. Orders can be placed by calling 0345 611 6111.
Do they offer contact number or online form for support with online delivery? n/a
Ocado
Website: www.ocado.com
Hours for vulnerable shoppers only: n/a
Arrangements for online shopping for extremely vulnerable groups: Ocado is contacting their customers on the Government's extremely vulnerable list. If you are an existing Ocado customer and have received a letter from the NHS or Wales’ Chief Medical Officer to say that you are 'extremely vulnerable' to the symptoms of Coronavirus, please let Ocado know by filling out and submitting our Contact Us form..
Additional support - see website for more details: n/a
Do they offer contact number or online form for support with online delivery? Online form for completion by people who have received a letter
Sainsburys
Website: www.sainsburys.co.uk
Hours for vulnerable shoppers only: Mon, Wed, Fri 8am-9am
Arrangements for online shopping for extremely vulnerable groups: Sainsburys have contacted all the customers they judged to be vulnerable based on their existing info and has now used data from UK Government to email customers in England to offer first access to deliver slots. Working to offer similar to customers in Wales, Scotland and NI.
Additional support - see website for more details: n/a
Do they offer contact number or online form for support with online delivery? 0800 953 4988 (England) or 0800 328 1700 (Wales, NI and Scotland)
Tesco
Website: www.tesco.com
Hours for vulnerable shoppers only: Mon, Wed, Fri 9am-10am
Arrangements for online shopping for extremely vulnerable groups: Has used data from UK Government to email customers in England to offer first access to deliver slots. Working to offer similar to customers in Wales, Scotland and NI.
Additional support - see website for more details: n/a
Do they offer contact number or online form for support with online delivery? 0800 917 7359
Waitrose
Website: www.waitrose.com
Hours for vulnerable shoppers only: First hour of opening
Arrangements for online shopping for extremely vulnerable groups: Waitrose are contacting all the customers they judged to be vulnerable based on their existing info and has now used data from UK Government to email customers in England to offer first access to deliver slots. Working to offer similar to customers in Wales,
Additional support - see website for more details: Customers in London and Hove can access Rapid Delivery Service, which allows you to order up to 25 items for delivery within two hours. 40% of slots will be reserved for elderly and vulnerable people.
Pre-paid cards available for friends and family to use when shopping on your behalf.
Do they offer contact number or online form for support with online delivery? Asking customers to wait to be contacted due to high demand.