Meet our Patient Support & Advocacy Officers
Our Patient Support & Advocacy Officers are here to support you throughout your journey with chronic kidney disease (CKD). Our dedicated team will help you receive the care and support you need to live the life you deserve.
We are trained to listen and advise patients, and also to fight their corner. We are not just knowledgeable; we are your understanding support team in kidney care.
How we can help you
At Kidney Care UK, we understand the challenges you face.
While we can't give medical advice, we can help with all your questions about the everyday challenges posed by chronic kidney disease (CKD).
Our approach is simple: we listen, work in partnership with you, and empower you to achieve your goals. Your needs will always be at the centre of the support you receive.
- We'll make sure you have access to accurate and reliable information, presented in a way that makes sense to you.
- We'll help you connect with professionals who offer specialist support, ensuring they understand your worries or concerns.
- If you face challenges with the care you're receiving, we're here to ensure your voice is heard. Our team often act as a bridge between patients and renal units, local authorities, the Department for Work & Pensions and local MPs.
I am so glad I picked up the phone that day. I had been a bit reckless with my medicine and my diet because I felt so helpless, but with my Patient Support & Advocacy Officer's help I was able to find my way.
Where and when we can support you
Our Patient Support & Advocacy team work across the UK.
We are available Monday to Friday, 9am to 5pm
- on the phone
- via video calls
- in person in community settings.
Understand more about working with our Patient Support & Advocacy team.
Your support with us starts with a conversation
Each of our Patient Support & Advocacy Officers is responsible for a region of the UK:
- Matt Bassett Head of Advocacy
- Claire Joyce Patient Support & Advocacy Manager
- Claire Maddison Patient Support & Advocacy Manager
- Jonathan Bartley London
- Ellen Hill London
- Ellie Winch South East
- Jayne Reeves South Central
- Trish Moroney South West
- Giulietta Whitmore West Midlands
- Sandy Lines East Midlands and East of England
- Adele Brown North East
- Maxie Cobern-Burke East of Scotland
- Liz Docherty West of Scotland
- Karolina Holewińska-Suchanek Yorkshire and Humberside
- Kenna Mannix North West
- Helen Richards North West
- Barbara Wilson Northern Ireland
- Linzi Isaac Wales
Get in touch with the Kidney Care UK head office team, who will refer you to the Patient Support & Advocacy Officer in your region.
- Call 01420 541 424
- Contact us through our online form
- Email us at [email protected]